Privacy Policy

Information We Collect & How We Use It
We collect personal information only when necessary to provide our exceptional guided tour services and enhance your travel experience. This includes: your name, email address, phone number, billing address, payment information, tour preferences, special requirements (dietary restrictions, accessibility needs), and communication history with our team. We use this information to process and manage your tour bookings, facilitate communication between you and your assigned guide, send booking confirmations and important travel updates, process payments securely, provide customer support and assistance, improve our services based on your feedback, comply with legal obligations and tax requirements, and send promotional offers about new tours and destinations (with your consent). All data collection is conducted lawfully, with your full knowledge and explicit consent, and you have the right to opt-out of marketing communications at any time.

Data Security, Sharing & Your Rights
ElysiaGo implements industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, secure payment processing through certified providers, regular security audits and system monitoring, restricted access to personal data on a need-to-know basis, and secure data storage with backup systems. We only share your information with trusted third parties essential to our service delivery: certified local guides for tour coordination, payment processors for secure transactions, cloud hosting providers for platform functionality, customer support tools for service improvement, and legal authorities when required by law. You have the right to access, update, or delete your personal information, request data portability, withdraw consent for marketing communications, and file complaints with data protection authorities. We never sell your personal data to third parties for marketing purposes, and all data sharing is governed by strict confidentiality agreements.

Cookies, Data Retention & Policy Updates
Our website uses essential cookies for functionality, analytics cookies to understand user behavior and improve our services, and preference cookies to remember your settings and enhance user experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy: booking and payment records are kept for 7 years for legal and tax compliance, marketing preferences are maintained until you unsubscribe, account information is retained while your account is active, and communication logs are kept for 3 years for quality assurance. We regularly review and update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Material changes will be communicated via email and posted on our website with an updated effective date. Your continued use of our services after policy updates constitutes acceptance of the revised terms. For questions, concerns, or to exercise your privacy rights, contact our Data Protection Officer at privacy@elysiago.com or our general support team at contact@elysiago.com. This policy is effective as of January 2024 and complies with GDPR, CCPA, and other applicable data protection regulations.