Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
>
Privacy Policy
Your Privacy, Our Priority
At ElysiaGo, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive privacy policy outlines how we collect, use, store, and safeguard your data when you use our guided tour booking platform and services.
1. Introduction & Data Controller
Welcome to ElysiaGo ("we", "our", or "us"). We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy ("Policy") will inform you as to how we look after your personal data when you visit our website (elysiago.com) and tell you about your privacy rights and how the law protects you. Under the General Data Protection Regulation (GDPR), ElysiaGo acts as the Data Controller for the personal data collected through our platform.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
• Identity Data: First name, last name, title, and date of birth (if required for specific age-restricted tours).
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely by third parties like Stripe; we do not store full card details).
• Transaction Data: Details about payments to and from you and other details of tours or services you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., booking a tour, managing payments, assigning a guide).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., preventing fraud, IT security, improving our services).
• Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax records, legal claims).
• Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time.
4. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in paragraph 3:
• Service Providers: Acting as processors, providing IT and system administration services, payment processing (Stripe), and tour management APIs (Bokun).
• Local Partners & Guides: We share essential Identity and Contact Data with the specific guides leading your tour to ensure smooth communication and a personalized experience.
• Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory Authorities: Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in France or the EU who require reporting of processing activities in certain circumstances.
5. Data Security & Retention
We have put in place appropriate security measures (including SSL encryption) to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for seven years after they cease being customers for tax purposes.
6. Your Legal Rights (GDPR)
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
• Request access to your personal data (a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data ("right to be forgotten").
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.
7. Cookies Policy
Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Privacy Manager at:
Email address: contact@elysiago.com
Postal address: ElysiaGo SAS, Paris, France.
You have the right to make a complaint at any time to the Commission Nationale de l'Informatique et des Libertés (CNIL), the French supervisory authority for data protection issues (www.cnil.fr).
Welcome to ElysiaGo ("we", "our", or "us"). We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy ("Policy") will inform you as to how we look after your personal data when you visit our website (elysiago.com) and tell you about your privacy rights and how the law protects you. Under the General Data Protection Regulation (GDPR), ElysiaGo acts as the Data Controller for the personal data collected through our platform.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
• Identity Data: First name, last name, title, and date of birth (if required for specific age-restricted tours).
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely by third parties like Stripe; we do not store full card details).
• Transaction Data: Details about payments to and from you and other details of tours or services you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., booking a tour, managing payments, assigning a guide).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., preventing fraud, IT security, improving our services).
• Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax records, legal claims).
• Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time.
4. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in paragraph 3:
• Service Providers: Acting as processors, providing IT and system administration services, payment processing (Stripe), and tour management APIs (Bokun).
• Local Partners & Guides: We share essential Identity and Contact Data with the specific guides leading your tour to ensure smooth communication and a personalized experience.
• Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory Authorities: Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in France or the EU who require reporting of processing activities in certain circumstances.
5. Data Security & Retention
We have put in place appropriate security measures (including SSL encryption) to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for seven years after they cease being customers for tax purposes.
6. Your Legal Rights (GDPR)
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
• Request access to your personal data (a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data ("right to be forgotten").
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.
7. Cookies Policy
Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Privacy Manager at:
Email address: contact@elysiago.com
Postal address: ElysiaGo SAS, Paris, France.
You have the right to make a complaint at any time to the Commission Nationale de l'Informatique et des Libertés (CNIL), the French supervisory authority for data protection issues (www.cnil.fr).